Customer Reviews
High Quality clothing
High Quality clothing, well priced and prompt delivery. Sizes are also spot on, never had to return anything.
by Mr Brown
First class product and service
This was the first time I have used Brook Taverner and I ordered a jacket. I was kept informed at all stages of the progress of my order and the jacket arrived very quickly (within a few days). The jacket was fantastic quality and the enclosed suit bag to keep it in was a nice touch. On top of this the jacket was a very reasonable price so I couldn't be happier with both the product and service. Well done Brook Taverner.
by Mr O'hare
Jacket and Suit
A quality product in a wide range of sizes quickly delivered. Highly recommended.
by Mr. Edmunds
The Helsinki jacket is fabulous
The Helsinki jacket is fabulous. Thanks for getting the smaller size to me so quickly. Could you forward the zip up suit cover that was enclosed in the previous jacket delivery please. Will definitely be viewing more Brook Taverner apparel.
by Peter Jeffrey
Very good service
Very good service Son is delighted with his jacket
by ProjMan
Very good service
Very good service Son is delighted with his jacket
by ProjMan
Superb all round service & products…
This is my third order from Brook Taverner. Delivery is prompt, product quality is excellent and the overall service is first rate. I shall definitely be ordering again.
by Malcolm Ratcliffe
Excellent service
Easy ordering, competitive prices, fast delivery, free returns who could ask for more
by John Hitchcock
FAULTLESS!
I cannot fault BROOK TAVERNER. Buying items on line is always going to yield reservations. Whether that be quality, size or service. In terms of sizing, the garments are usually about right, in my case. But with free returns this is not too much of an issue. In terms of quality and service, rest easy! The quality is unerringly good and the service is second to none.
by Curtis LEOWE
I am perfectly satisfied with Brook's …
I am perfectly satisfied with Brook's products and it particularly pleases me that one may return things at no cost. My only disappointment is that not all of what I order fits me perfectly all of the time - but then; who's garments etc. do !?
by Richard mason
First Time User
Very good service. I ordered 3 jackets but only kept one of them. They handled both the order and the refund for the returned jackets quickly and with no messing or delays. The jackets were of a good quality and at least what you would expect for the price paid. Value for money. I will use this company again.
by W A LONSDALE
The top notch quality and value continues
My title says it all.
by David Allen
Quality Goods.
Purchased Dawlish suit, and wool Tweed Helsinki jacket from Brook Taverner. Excellent products. Excellent service. A v big well done Brook Taverner. Philip
by Mr Maggiore
Excellent service and quality.
While the service and quality is second to none and the return postage is free the cost of the outward postage is lost should one decide the product is returned as unsuitable. A price one has to pay but I will continue to use this excellent company.
by Mr R G Jones
Purchased a number of products from Brook Taverner. Products fit and sizing accurate and customer service excellent. Very helpful. Definitely recommend.
Purchased a number of products from Brook Taverner. Products fit and sizing accurate and customer service excellent. Very helpful. Definitely recommend.
by Hugh
Excellent
Excellent blazer. Right size (important to me) and top quality cloth I will certainly be buying from Brooks again Love it
by Mr O'Mara
Thank you
Jacket was delivered late, but, and importantly, we were given an explanation beforehand. Great customer service. Product excellent and well fitting
by Mr Haddow
Great shopping experience!
I don't enjoy shopping greatly, but the catalogue came through the post and I liked the look of some of the items. I went on line and placed my order without any difficulty. The items were delivered very quickly, excellently packaged and all of very high quality. Pleased? Definitely.
by Mr Davis
Excellent
Excellent quality of products and service.
by Miss Jones
Mr.G Bear
Excellent service and high quality clothing at a very reasonable cost
by Mr.G Bear
First class service.
I was delighted with my purchase and the way it was packaged. Thank you
by Mr Dugard
Great service
Ordered a tweed jacket which arrived quicker than expected. Great service and especially with a 'no quibble' return policy. Have since purchased some shirts that arrived within 2 days.
by Clive
Express & Quality
2 jackets,4 shirts and 3 ties -perfect quality and arrived next day...
by P Abbott
Excellent
Excellent service, high quality jacket, good value.
by Mr Kent
Great shopping experience
Trully amazed by the products. Price - quality ratio is unbeatable.
by Galo
very good service
promt and excellent service
by Mr Yates
Excellent quality and value.
I had ordered several Blazers from different suppliers for consideration and the one from Brook Tavener was by far the best quality and cut of the Blazers in a similar price range. Also their delivery and returns policy is completely transparent. Other suppliers had a lot of hidden costs. Highly recommended
by K harris
Tweed Jackets.
The items of clothing received have exceeded expectation. First class service from start to finish, with honest updates as regards delivery.
by Mr Evans
prompt delivery excellent jacket
ordered on a Friday delivered Tuesday very prompt service. The jacket was packaged appropriately and included a jacket cover and hanger to protect it. Excellent quality for the price keep up the excellent work.
by Andy
1St: Rate
As usual Brook Taverner proved faultless to shop online with, two superb sports jackets , delivery could not have been simpler. They fit and look really very fine indeed. M.D.H.
by Michael
Two new jackets
Excellent quality. Sometimes I distrust "50%" off, but quality feels 100% if full price
by Dr Butcher
Recommended
Quick efficient service, size as expected. Reasonable value
by Mr O'kane
First class transaction throughout.
Details particularly on sizes, enables you to correctly choose the fit most suitable. In my case my jacket fits perfectly (and I am a large size!). Delivery was quick.
by Kenneth Roberts
Easy to deal with good service
Recommend brook tavener to anybody
by Mr Saville
Good service as usual
Not only are the goods of great quality and reasonably priced but the overall service and experience is one that consistently remains good.
by MALCOLM THOMPKINS
Fantastic jacket.
It's wonderful to find a company that hold stock of larger sizes, this is a great find and will be using them for other products. I was a bit taken aback when I went to order another jacket, and I was told that all the stock had been sold, this is how good the quality and demand is, just hope to be a bit quicker in my ordering next time.
by Lynne everett
Second to none
Excellent website. Easy to navigate through. Clear descriptions and good pictures. Simple to follow payment process. Fabulous deals on top rate products. What's not to like ?!
by Mr Scott
Quality products
What beautifully cut clothes for terrific prices. Service excellent also. I'm hooked and will always look to Brook Taverner in future before anywhere else
by Mr Comfort
Quality!
The fit; the materials; the finishing touches; the communication; the packing; the delivery - quality!
by Mr Davis
Excellent service once again
Always very pleased with the service, quality and value from Brook Taverner.
by Nigel Williams
Great service
Good quality, good price, and arrived very quickly. Can't fault the service.
by Nicholas Arnold
Excellent service
Fabulous quality clothes and great service
by Ron Pearce
Brook Taverner provide an excellent mailing service
I ordered three jackets for comparison. They were delivered on time. Decided to keep one of them and sent the other two back. Received a no quibble refund. Slim fit jacket was much better than classic fit. The only problem I would say is that the photos of some of the garments on the website do not reflect the true colour of the items.
by Sue
Satisfaction
Excellent service and quality. Pity do not sell larger size trousers (52inch waist for me)
by Mr Outram
Good Product, Good Service
I exchanged a jacket which I had ordered in the wrong size. Everyone was very helpful and the exchange complteted promptly and the new one fits fine.
by Colin
1st time
This is the first time I have used brook taverner, The service for both delivery and actioning the refund was overwhelmingly fantastic also the quality of the goods I was very impressed with
by Mr Elgar
Great products
First class service customer service department so very helpful. Returned one item to small and reordered refunded swiftly sorted . Will continue to supports the sports jacket and trousers made to a very high standard. Thank you Peter Wagstaff.
by Mr Wagstaff
Recommended without hesitation
Have been buying online from B-T for several years. Quality of clothes (materials, finish, etc.) superb; prices (especially as usually discounted) extremely competitive; and service (including returns / exchanges when rarely necessary) faultless. Also, sizes reliable: once you know your "B-T" size, you can order any item with confidence of a perfect fit - particularly valuable with suits, but also for jacket or trouser separates.
by Mr Torr
GREAT SERVICE
VERY HAPPY WITH PRODUCT QUALITY AND THE EXCHANGE SERVICE WAS FIRST CLASS.
by Mr Park
really, excellent service
The Helsinki jacket which I bought is absolutely fine, medium weight garment. My only slight disappointment is that the cuff buttonholes were not cut, simply marked out with a line of stitching. They don't have to be working buttons, but if the were actually cut, it would enhance the air of quality.
by Mr Macleod
Very efficient and smooth transaction
Nice product at a reasonable price
by Mr Robin Holden
Order
Easy site to use and fast dispatch and delivery
by Mrs Smart
Good service
Jacket bought did arrived very quickly, but need to return as I order wrong size. Return and complete refund process very efficient.
by Mark
Totally fantastic
Ordered online got great discount and jacket came on time and was much nicer than I had hoped couldn't be happier
by Mrs Malone
Fabulous service and quality product.
Never bought from this outfit before but they had what I was looking for in the right size at the right price. Delivery was super speedy. The additional proper jacket cover was a nice touch. The jacket is really good quality and a comfortable fit. Very happy!
by Mrs Marshall
fantastic service
Ordered a jacket for my husband online very straightforward. Arrived 2 days later boxed and included a jacket cover. The quality of the jacket and the beautiful lining exceeded my expectations for what i paid and I can't wait to see my husbands face on Christmas morning!
by Mrs Evans
Fantastic service
Ordering from websites is always a challenge, however this site was easy clear and very quick. The quality is good for the price. Would recommend this site.
by Paul from Rochester
FANTASTIC. Why cant everyone be like this?
I ordered my jacket on Monday 9th Nov. It arrived, beautifully packaged, on Tuesday 10th November. The jacket was too big and I returned it on Saturday 14th. (Free returns as well!!). The replacement arrived on Tuesday 17th. Great service, the jacket is beautiful and fits really well and I would have no hesitation in using Brooks Taverner again. Thank you.
by Simon
excellent as usual
I cannot praise your service too highly I have been a customer for nany years & never had any problems I do not always agree with the clothing range but I am just one person & as I come back time after time you must be doing something right
by Peter Burns
Absolutely excellent
I really wish I could give more than five stars. The ordering process on the website was easy - even for a techno-phobe like me. The choices of sizes was very wide, a pleasant surprise. The jacket was delivered in just two days. The item was extremely well packed and wasn't creased at all - again very happy. The quality of the jacket for the price was just fantastic. Beautifully cut and made. Unfortunately the jacket was too big so has gone back but have ordered a smaller one and cant wait. Be warned that the sizes are very very generous - not like the skimpy badly fitting stuff from most high street shops - I guess I over compensated based on lesser quality experience and hadnt expected such truly wonderful quality and generosity of fit. My partner is tall and large and usually cannot find anything cut to the right proportions, but this jacket was brilliant.
by Franki1
Unbeatable
Ordered the Jacket came in 2 days excellent service. Beautiful jacket would recommend.
by Mr Ames-rook
Unbeatable
Ordered the Jacket came in 2 days excellent service. Beautiful jacket would recommend.
by Mr Ames-rook
excellent service
Original jacket arrived on time. Was too big so sent back via post office. Confirmation email from company to say returned item received and replacement being sent. Jacket arrived next day. Good, honest, efficient service. Recommended.
by Dave C
Exceptional
Another excellent experience with a first class company. Wonderful jacket of great quality at an extremely competitive price. Will definitely be back. The only gripe is the poor quality of the courier service but that is beyond the control of Brook Taverner.
by Dr Bailey
First Class Service
I recently ordered a jacket from Brook Taverner just before 4.00 p.m and asked for next day delivery. As it was late in the afternoon I anticpated that it would be the day after next. However the jacket was delivered to me by 10.30 a.m the following day. The quality and price of the jacket were excellent. I would certainly use them again. A first class service.
by Arthur Tyrrell
Great product, lousy courier
Brook Taverner clothes are excellent in every respect - but yet again the company's use of UKMail as a courier has soured the buying experience. This time they did actually deliver on the day stated, but at 7.30pm. Dear Brook Taverner, a marginally better courier may add 50p to delivery cost, but not having a tired, frazzled driver on minimum wage getting through 90 drops a day (and I'd love to see the detached houses, swimming pools and luxury cars the directors of UKMail enjoy) would improve everyone's transaction experience.
by Mike, London
Excellent service
Very good quality merchandise. Efficient and courteous service. Highly recommended.
by Nicholas
Good product but interesting sizing
I ordered a Classic Fit jacket (Helsinki I think) and went for a 38" which is my normal size. When it arrived it was all I was hoping for - a stylish and well made jacket, but it was huge around the chest. To be fair, when I checked the sizing guide, it did state that a 38" classic fit has a 42" chest but I do think the sizing was a bit misleading. It's therefore worth checking what are detailed measurements in the sizing guide. Unfortunately the Helsinki jacket isn't available in slim fit or smaller than a 38" chest so no good for me!
by Mr Greenland
Good shopping
I recently purchased a jacket in the BT Summer Sale and I am most pleased with the quality, fit and style of this garment. Service as usual was first class.
by Sean
Great products; great service.
Have had a few things recently; most impressed.
by James
good service and excellent quality
My third order from this company and i continue to be impressed by their quality and speed of service
by Mr Smith
Excellent product and service.
Not in stock at the time of ordering but i was kept up to date with the progress of my order which arrived quicker than quoted time.First class service from a first class company.Exactly as described a fantastic summer jacket.Will purchase again.
by Mr Field
great service
cant fault the quality or service.
by Lycrablobman
Very good service and merchandise handling
I was pleased with my frank discussions with your staff because you need this service and there was a [professional approach to ordering and delivery
by Mr Rowe
Superb quality, brilliant service, value for money - what more could one ask!
Very happy with the quality, style, cut and fit of the garment (a sports jacket). Service was excellent, very fast, and the jacket is good value for money. Plus colour and style are true to reality in the brochure and on the website, so trust this company to be honest and get things right.
by Lee Lewis
A quality "Mans" shop
Quality products at accessible prices. Prompt delivery service and I have not come across other large companies who give you free returns.
by Mr Groom
Exceptional service, excellent Harris Tweed Jacket
Very fast delivery, exchange and refund services. In total I have ordered 5 jackets from Brook Taverner, it took a while for me to find my size (I am a 44" chest usually, but strangely a 42" from BT, as they do come up large) but once exchanged for the smaller size (sent late on a Friday back with me on Wednesday) am absolutely delighted and will now be ordering suits as well. Why can't all online shopping be like this ?
by Mr Potter
My tweed jacket
My tweed jacket is here ready for Cheltenham spot on
by Andrew Marden
Tweed jacket
Quickest delivery of an item that I have ordered. Quality and price of the jacket was outstanding
by Mr Carr
Good Company & Good Product
Good website, good price, kept informed and great quality.
by A Duncan
5 Stars all the way
My 1st purchase, super jacket, fits perfectly, well packed and arrived quickly.
Couldn't be happier, thanks.
by Chris Bird
Excellent Service
Although there was an out of stock situation over Christmas, a suitable resolution was quickly found and the item delivered promptly. First class workmanship and an outstanding customer service.
by Mr Marshall
Extremely pleased with my first order
I ordered a sports jacket which was out of stock but due in shortly. On the day it was due I got an email to say that it was in stock and was being delivered. Two days later I got my jacket. Hardly had time to use the tracking number.
by John Connolly
Love this jacket
First buy from Brook Taverner and I have to say that I'm delighted with the service and this jacket. The colour is as shown on the site and the material feels really top notch. The fit of this jacket is perfect and I don't think it could be much better had it been made to measure. My new favourite jacket.
by John Connolly
Excellent service, great product
I ordered a tweed sports jacket online. I found the process of ordering the goods very efficient and easy to use. I was amazed with the speed with which the jacket arrived (4 days after ordering) and the service experienced throughout.
The product itself is exactly as expected; high quality and well made.
by Mr Green